sogoslotPrivacy Policy

This page describes what we collect when you use sogoslot and how we keep that data protected. When you create an account, fund it via DANA, e-wallet, mobile banking, or another payment method, or play games on our platform, we collect certain information about you. We take data protection seriously and use industry-standard practices to secure your account details, transaction history, and identity documents.

We collect only the data we need to operate sogoslot—to verify your identity, process deposits and withdrawals, detect fraud, and comply with law. We do not sell your personal information to advertisers or third-party marketers. Our servers may sit outside your jurisdiction, and your data may cross borders when processed, but we apply the same protections regardless of location. If you're in Jakarta, Surabaya, Bandung, Medan, or Semarang and use sogoslot, this policy explains your rights and our obligations.

If you have questions about how we handle your data, our support team is available via in-app chat and email. You can also contact our data protection officer for formal requests to access, correct, or delete your personal information.

What Data We Collect on sogoslot

We collect the information you provide directly: email address, password, full name, national ID number, date of birth, proof of address, and payment information. We also collect data automatically when you use sogoslot—your IP address, device type, browser type, pages visited, games played, bets placed, and session duration. This automatic data helps us diagnose technical issues, detect fraud, and understand how players use our platform.

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we receive confirmation data from the payment processor—transaction ID, amount, timestamp, and status. We store this information to settle your account, process reversals if needed, and maintain records for accounting and compliance. We do not store your full payment card number or e-wallet password; our payment processors handle that securely on their infrastructure.

How We Use Your Data

We use your data to operate sogoslot: to create and manage your account, process deposits and withdrawals, settle bets, deliver live-dealer games and sportsbook markets, and provide customer support. We also use data to prevent fraud—comparing your login patterns, device fingerprints, and transaction history against known fraudulent activity. If we detect unusual behavior, we may freeze your account and request re-verification.

We analyze anonymised game data to understand which games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are popular, which sportsbook markets (Liga 1, Piala Indonesia, Piala AFF) drive engagement, and how the mobile app performs on different devices. This analysis helps us improve sogoslot's user experience and service reliability. We do not use your individual data for targeted advertising off-platform.

KYC data

Identity and address documents we collect during account verification. We retain this for regulatory compliance and to prevent account abuse.

Transaction logs

Records of all deposits, withdrawals, bets, and game outcomes. We keep these for at least five years for tax and regulatory reporting.

Session data

Information about your logins, device type, and behaviour on the platform. We use this to secure your account and improve service.

Third-Party Processors and Data Sharing

We share your data only with third parties who process it on our behalf—payment processors (who handle mobile banking, local payment, online payment, and bank transfers), KYC verification vendors (who confirm your identity), and cloud infrastructure providers (who host our servers). These processors are bound by confidentiality agreements and process data only according to our instructions. We do not share your data with advertisers, data brokers, or unrelated third parties.

We may disclose your data if required by law—for example, if a court orders us to provide information as part of a legal investigation, or if we detect activity that violates our Terms or local law. We also share aggregated, anonymised data with industry partners to help detect fraud patterns and improve platform security.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences, and track your activity on sogoslot for security and analytics. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may impair your ability to use sogoslot. We do not use third-party tracking pixels or retargeting cookies.

Your Rights and Data Retention

You have the right to request access to all personal data we hold about you. You can also request correction of inaccurate data or deletion of data we no longer need to operate your account. To exercise these rights, contact our support team with your account email and request. We respond to access and correction requests within 30 days; deletion requests may take longer if we need to retain data for legal or compliance reasons.

We retain your KYC documents and transaction logs as long as your account is active and for five years after you close it (to satisfy tax and regulatory requirements). We retain device and session data for up to 90 days; after that, we delete it unless we're investigating fraud. If we detect suspicious activity during an investigation, we may retain relevant data longer.

Data Breach and Account Security

If we discover a data breach that affects your sogoslot account, we will notify you within 72 hours via email and in-app message. We will also notify relevant authorities as required by law. To minimise the risk of breach, we encourage you to use a strong password, enable two-factor authentication if available, and avoid sharing your login details.

You are responsible for maintaining the confidentiality of your password. If you suspect your account has been compromised, contact support immediately. We will secure your account and investigate any unauthorised transactions. We are not liable for losses resulting from your failure to protect your password or from your own negligence.

Policy Updates and Contact

We may update this policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by email or in-app message at least 30 days before the change takes effect. Your continued use of sogoslot after a policy update means you accept the new terms.

If you have questions about this policy, your data, or our privacy practices, contact us via in-app chat or email our support team. We respond to privacy inquiries within 5 business days. If you believe we have violated your privacy rights or your local data protection law, you may file a complaint with your jurisdiction's data protection authority.